#Microsoft #Lumia – Is Microsoft Giving up on Lumia Phones? Company Transfers Lumia Support Services to 3rd Party Firm : More evidence pointing towards the end of Microsoft Lumia handsets comes when the software giant has transferred its Lumia Support Services to German firm called B2X.
In case you didn’t know, B2X is going to be in charge of global customer care of Lumia smartphones and Microsoft feature phones starting this month.
Is the Transfer of Lumia Support Services Signaling the End of Microsoft Lumia Handsets?
B2X is going to release a new app for the Windows Store and will make it possible for smartphone users to get in touch with support engineers at a faster pace. Looking at the company’s history, B2X has a knack for this sort of thing as the German firm has already worked with tech giants before, ranging from Apple and Samsung.
With Microsoft however, their primary responsibility will be taking care of customer support for the entire Lumia lineup. Rainer Koppitz, Chief Executive Officer of B2X has expressed his views on the latest partnership with Microsoft:
“It’s an honor for us to work with Microsoft on such an exciting customer care program. Our global aftersales platform is successfully used by some of the leading mobile brands in the world such as Apple, Samsung and Lenovo. Now, we are looking forward to provide a superior customer service experience on behalf of Microsoft.”
In addition to providing customer support, B2X is also offering a premium service for new Lumia buyers, which the company is calling it SMARTPROTECT. SMARTPROTECT will be aimed at devices that are purchased less than 6 months ago and will offer Lumia customers an extension of the limited manufacturer’s warranty in combination with a smartphone insurance.